by Eric Anschutz, July 11, 2007
“Majestic” strikes me as the only word with enough power to describe both the macro and micro aspects of the global economy. Majesty best describes the very act of working; there is no greater dignity than that gained through meaningful employment. By working, each of us contributes to the society and civilization of which we are a part, and from which we all benefit. In this sense, each individual job is majestic, as is each business, and as is the cumulative economic infrastructure.
The complexity and wonder and magnitude and power of the globally interconnected free-enterprise economy is a miracle. If it should cease to exist, we would be hard pressed to redesign and rebuild it. The whole thing would have to grow again, like topsy, the way it did the first time! But the fact that it does exist is almost as wondrous as the existence of the human mind and body. They too would be impossible to design and build anew.
That our minds and our bodies simply evolved from single-celled creatures struggling in the primeval mud is only slightly more amazing than the evolutionary and initially undirected growth of the international economy. Just as species evolve through survival and reproduction of the fittest, so does the economy. Weak businesses fail, strong ones grow and replicate. There is an unending trend toward greater economic strength and utility. I deem that majestic.
Where does the requisite new talent come from? Who brings it together? How are the parameters of the new business defined? The answer, of course, is that none of it is by pre-design, it all happens because entrepreneurs see a need or an opportunity, bring their energies and intelligence to bear on the problem, and do whatever needs to be done to make it succeed in ways that enrich their business, and in the process, enrich the community they serve. There is a majesty in this that we never think about, a poetry and beauty that escape our attention, an efficient interconnectedness that rivals human neuro-systems in sheer “awesomeness” of design.
When a new need arises, the requisite new skill or service comes into being as if by magic. Only a few decades ago, there was no worldwide web. Now, computers in Idaho communicate in seconds with computers in Indiana, or Illinois or Indonesia. An entire new industry has come into being in a matter of only a few years to create and support a technology that is revolutionizing the way we communicate, buy, educate and entertain.
People all over the globe trudge off to “work” every day in countless factories and offices and laboratories and schoolrooms that are somehow organized and integrated to keep us all fed, warm, entertained, housed, transported, informed, safe and healthy. But, in a sense, we don’t “work” at all. We participate. Those of us lucky enough to have a role in this giant mechanism have every right to feel honored to have the opportunity to contribute.
Business leaders need to understand that all of this is a kind of a miracle. They need to be impressed by the majesty of what they lead. When people see their work as an essential piece of the human condition, effort will be replaced with opportunity. When waiting tables, cleaning rooms, operating lathes, designing software, assembling washing machines, processing invoices, driving buses, teaching children and building houses are seen as tasks essential to the human economic condition, just as heart, liver, lungs and minds are organs essential to our bodily condition, the drudgery of work will be replaced with the honor and thrill of participation and partnership in the vast economic enterprise.
I realize that all of this may seem fanciful, perhaps even in the realm of fantasy. But I know too that there is an element of truth in my assertion that we all seek to serve a goal bigger than merely earning our living. “A day’s work for a days pay” keeps things going, but when we can replace this plebeian way of looking at work and at leadership with vision-based and respect-based leadership that place “work” on a higher pedestal, we will have achieved a great deal.
People are entitled to perceive their work as noble, important, and dignified. So perceived, it is no longer work. Poets and historians and architects do not think of their daily labor as work. Instead, it is their contribution. Every worker is entitled to that same sense of dignity and fulfillment. Without waitresses, hotel maids, truck drivers, clerks, retail sales people, hospital orderlies, warehousemen, custodians and airport baggage handlers, our civilization could not exist as we know it.
The notions expressed here are taken in large part from my years of consulting in the world of industrial quality assurance and productivity, and from a book I wrote many years ago on these and related matters. Called “TQM America,†the book is on the shelves of the Rossmoor Library.
Let me close these thoughts about our majestic economy with a quotation from Studs Terkel, who in his book, Working, summarized in a single sentence the importance of endowing work with some greater meaning. Work, he said, is a search “for daily meaning as well as daily bread, for recognition as well as cash, for astonishment rather than torpor; in short, for a sort of life rather than a Monday through Friday sort of dying.”